Your next-door eyewear store. #Since1962

1. Introduction

By using our eyewear retail store ("Prakash Optical Ind., Nagpur") or accessing our website, you agree to the following terms and conditions. These terms apply to all purchases made in-store, online, or through any other sales channels. Please read them carefully before placing an order.

2. Products and Services

We provide a range of eyewear products, including prescription glasses, sunglasses, contact lenses, and related accessories. Additionally, we offer professional services such as eye examinations, frame adjustments, and maintenance. Availability of certain products and services may vary between our physical store and online platform.

3. Ordering and Payment

    Orders can be placed in-store or online via our website.

    Full payment is required at the time of purchase. For custom-made or prescription orders, a 50% non-refundable deposit may be required.

    Accepted payment methods include cash, credit/debit cards, UPI, and online payment gateways.

    Prices are subject to change without prior notice but will not affect confirmed orders.

4. Shipping and Delivery

    We strive for timely order processing and shipping. Delivery times depend on the destination, product availability, and customization requirements.

    Any delays caused by third-party couriers or unforeseen circumstances are beyond our control, but we will notify you promptly.

    Shipping charges may apply and will be disclosed at the time of purchase. Free shipping may be offered for certain orders or promotions.

5. Returns and Exchanges

    Our Returns and Exchanges Policy is available on our website and in-store.

    Prescription eyewear, custom-made products, and used items are non-returnable unless there is a manufacturing defect.

    For eligible returns, products must be in their original condition and accompanied by the purchase receipt.

    Return requests must be initiated within 7 days of purchase or delivery. Exchange policies may vary based on product type.

6. Product Warranties

    Specific warranty details are mentioned in the product description or provided documentation.

    Warranties cover manufacturing defects but exclude damages caused by mishandling, accidents, or unauthorized modifications.

    Warranty claims must be supported with proof of purchase.

7. Intellectual Property

All website content, logos, trademarks, product designs, and promotional materials are the exclusive property of Prakash Optical Ind. Unauthorized use, reproduction, or distribution is prohibited.

8. Privacy Policy

We are committed to safeguarding your personal information. Please refer to our detailed Privacy Policy available on our website for information on data collection, usage, and protection.

9. Limitation of Liability

    Prakash Optical Ind. is not liable for indirect, incidental, or consequential damages, including delays, lost profits, or data loss.

    Our liability for any claim is limited to the total purchase price of the product or service in question.

    Customers are responsible for providing accurate prescription details and any misuse of products.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Nagpur, Maharashtra. Any disputes will be subject to the jurisdiction of courts in Nagpur.

11. Changes to Terms

Prakash Optical Ind. reserves the right to amend these terms and conditions at any time. Updates will be posted on our website and apply immediately to all future purchases.

12. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, or technical failures.

13. Customer Responsibilities

    Customers must ensure the accuracy of prescription details provided during purchase.

    Products must be used as intended and maintained according to instructions provided.

14. Indemnification

By using our services, you agree to indemnify and hold Prakash Optical Ind. harmless from any claims, damages, or expenses arising from your breach of these terms or misuse of products.

15. Contact Information

For inquiries, feedback, or assistance, please contact us at:

    Phone: +91-8608718922

    Email: prakashopticals.nagpur62@gmail.com

    Address: Prakash Optical Ind., Nagpur, Maharashtra, India

Last Updated: 10/10/2026

At Prakash Optical Ind., Nagpur, your privacy is important to us. This Privacy Policy outlines our commitment to protecting your personal information while using our eyewear retail store. Please take a moment to read through this policy to understand how we collect, use, and safeguard your data.

1. Information We Collect

1.1. Personal Information: We may collect personal information, including but not limited to your name, contact details, email address, and billing information when you make a purchase, create an account, or contact us.

1.2. Order Information: To process your orders, we collect details about the products or services you purchase, shipping and billing addresses, and payment information.

1.3. Usage Information: We may gather information on how you use our website, such as your browsing activity, the pages you visit, and your IP address.

2. How We Use Your Information

2.1. Order Fulfillment: We use your personal information to process and fulfill your orders, including communication regarding order status and shipping.

2.2. Customer Support: Your information helps us provide you with customer support, answer your inquiries, and resolve any issues.

2.3. Improvements: We may analyze user data to improve our services, website functionality, and offerings.

2.4. Marketing: With your consent, we may send you promotional materials and updates related to our products and services.

3. Data Protection

3.1. We take appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

3.2. Your payment information is secured through encryption technologies.

4. Third-Party Sharing

4.1. We do not sell or share your personal information with third parties except as necessary for fulfilling your orders, processing payments, and providing customer support.

4.2. We may use third-party services for website analytics, but these providers are also committed to safeguarding your data.

5. Cookies and Tracking

5.1. We use cookies and tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

6. Your Choices

6.1. You can access, correct, or request the deletion of your personal information. To do so, please contact us through the provided contact details.

6.2. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails.

7. Updates to Privacy Policy

7.1. We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review this policy periodically for updates.

8. Contact Us

8.1. If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

• Phone: 8608718922
• Email: prakashopticals.nagpur62@gmail.com